Automatic replies is a useful tool that allows you to send an automatic response to the customers that get in contact with your WhatsApp number in three different scenarios:
- Welcome message: when they are first getting in touch with you.
- Away message: when they are contacting you outside of operating hours.
- We are busy: when your team is busy and needs more time than usual to respond, send an automatic message informing the customer about potential delays (limited to Business and Enterprise plans).
- Follow-up message*: when there has not been messages interchange for a while and you need to re-engage with the contact (limited to Business and Enterprise plans).
In case you need inspiration to compose you automatic replies, make sure you check this article.